Uh oh, are you not satisfied with your order? Although ensuring we help our clients with every need they have, you may still need to make a return on an order. We’re here to help, with all things returns and refund-related, all while having transparent communication. Our Return Policy outlines our guidelines upon the return or refund of an order. Unsure if you are eligible for a return? Contact our customer service department for a Return Authorization.
Here at Rootree, our Shipping Policies are in the best interests of our clients, and focus on getting your order out the door in a timely manner. To ensure your order arrives promptly, stock orders are processed and shipped in just 1-2 business days, not including weekends or holidays. With transparent communication top of mind- our Shipping Policy will keep you updated on the confirmation and status of your order.