Policies

Privacy Policy

At Rootree, everything we do is guided by our values, – including our web approach and how we use data. We believe in transparent communication and are committed to being upfront about our privacy practices and making sure you understand how we treat your personal information. We want you to feel safe in knowing your privacy is protected, which is why we want to provide full visibility to the types of data we collect from you, both directly and through your use of our services. The Privacy Policy is meant to help you understand what information we collect, why we collect it, and how it’s used.

Returns Policy

Uh oh, are you not satisfied with your order? Although ensuring we help our clients with every need they have, you may still need to make a return on an order. We’re here to help, with all things returns and refund-related, all while having transparent communication. Our Return Policy outlines our guidelines upon the return or refund of an order. Unsure if you are eligible for a return? Contact our customer service department for a Return Authorization.

Shipping Policy

Here at Rootree, our Shipping Policies are in the best interests of our clients, and focus on getting your order out the door in a timely manner. To ensure your order arrives promptly, stock orders are processed and shipped in just 1-2 business days, not including weekends or holidays. With transparent communication top of mind- our Shipping Policy will keep you updated on the confirmation and status of your order.