Terms and Conditions
Rootree (Hereinafter Referred To As The Company)
Standard Conditions Of Sale
1. Payment Terms
2. Prices And Quotations
(A) To Replace Any Defective Goods Or
(B) To Accept The Return Of Defective Goods And To Credit The Buyer With The Sale Price Thereof Or
(C) To Make The Buyer An Allowance Representing The Difference Between The Value Of Goods Defective At The Time Of Complaint And The Value They Would Have Had If They Had Not Been Defective Providing The Buyer Pays The Balance Not In Dispute According To Normal Terms(Iv) Any Complaint Of Short Delivery Or Of Damage To Goods In Transit Must Be Notified Within 24 Hours Of Receipt Of Goods And Confirmed In Writing At That Time By The Buyer To The Company
6. Cancellation Or Alteration Of Orders
7. Delivery And Quantities
(A) Invoice The Goods Forthwith And
(B) To Charge At Rates Giving An Economic Return For The Handling Storage And Insurance Of The Goods From The Date Of Invoice To The Date When The Buyer Takes Delivery Or The Company At Its Option Disposes Of The Goods(Iv) Where Goods Are Manufactured To The Buyers Specification It Is Understood That The Quantity Delivered May Vary Against The Order Quantity By Up To + Or – 20% Such Extra Quantity Being Invoiced And Payable Or If Deficiency Then Credited And Or Refundable As May Be Appropriate (V) The Company Accepts No Liability For Delivery When The Buyer Requests Deliveries To Be Made By Specific Or Nominated Agents.
8. Materials, Production And Finished Goods
9. Limitation Of Liability
10. Patents And Trade Marks
11. Export Terms
12. Force Majeur
14. Governing Law
Production Specific Terms And Conditions:
Custom Manufactured Pouches & Labels:
a) Digital Production: 50% upon order.
b) Roto-Gravure Production: 60% Deposit upon order.
c) Labels: 50% upon order.
*** Rootree Canada reserves the right to request payment in full upon order for invoice amounts less in value than $2,000 or intended for markets which are deemed new or insecure or for any customer who does not get approved for credit terms.
a) Digital Bag Production: +/- 3 weeks
b) Roto-Gravure Production: +/-12 weeks
c) Label Production: +/- 3 weeks12. The company does not assume responsibility for Customers’ timelines due to any delays in shipping, production delays or transport delays that may occur which are out of our control. 13. All prices provided are FOB Rootree Canada warehouse. 14. The Customer gives the company and its affiliates permission to use the printed and custom bags as production samples to display at trade-shows and further consents to Rootree Canada to showcase their custom printed pouch in their advertising and publications through social media, public marketing, printed matter and websites to show the scope of their manufacturing capabilities. Any objection to this condition must be formally provided on company letterhead with ample time for Rootree Canada to remedy. 15. Quotations are valid for 30 days; prices are subject to change on future orders without notice 16. Colour Accuracy
a) Digital Printing & Labels; All files in digital printing; unless formerly requested by the customer will be printed with a CMYK printing process without colour matching which can result in colours being different in shade, tone, etc from the colour that will be viewed on printed proofs and computer screens. If specific Pantone colours are required; please indicate them on the die line as well as PO’s and ensure that this information is outlined on the order confirmation as it can affect pricing.
b) Roto-Gravure Printing; Please indicate Pantone colours with artwork submission to ensure colour accuracy when printing
***For all printing methods; we recommend supplying a physical printed proof to colour match as well as requesting a printed proof from our pre-press department so that the customer can satisfy themselves that the colours are accurate and match their requirements.17. The Customer must sign off on final proofs prior to production and is responsible to verify all sizes/dimensions and specifications on die-lines prior to signing . Signing on the die-line confirms approval from the Customer that all information provided on the die-line is accurate and ready for production.
a) Base cost for printed proofs is $300. Cost for proofs can vary and will be quoted on a per-basis system.18. In the case that an order is processed via a Third Party, Re-Seller or Distributor and where the signed documentation relating to the Proofs, Terms and Conditions, Order Details, Order Confirmation etc. where the agreement is signed by someone other than the Officer of the Company’s who design / artwork we are printing and manufacturing. The Re-Seller / Third Party is responsible for presenting all our terms and conditions to the Officer of the Company it represents and confirms the terms and conditions laid out in this Agreement are fully accepted by the Company. 19. The Customer personally guarantees the payment of all obligations to Rootree Canada upon placing an order and hereby agrees to bind him/herself to pay on demand any sum which may become due to Rootree Canada. This guarantee shall be a continuing and irrevocable guarantee and action may be taken against the Customer for any non payment without notice thereof. 20. Stock sizes and weights of goods are approximate only and may not correspond with their contractual description provided that any such differences do not make the goods unsuitable for the buyer’s purposes. 21. During Pouch manufacturing; Size deviances can be observed for 2-3mm in width, height, depth. 22. Due to the nature of commercial pouch production; it is possible that during the heat sealing process and shaping of the pouches that some colours become faded or change in shade. This is not in our control and will not be deemed un-usable by the customer and must be accepted.
a) Sachets / Pillow pouches: within 0.5 gram or 5%, whichever is more.
b) Pre-Formed Pouches: within 5 grams or 8%, whichever is more.4. 5-8% extra Product must be supplied to allow for weight tolerances, blending losses, spillages, etc. 5. Customer agrees to take over-run up to 20%. 6. Heat Sealing of film can affect colour and shape of film and is to be expected and varies depending on type of film and structure. 7. Copy safeties must be observed to allow for better results in print and logo placement when using Vertical Form Fill Seal process packaging for Pillow pouches, Sachets, Gusseted Bags, etc 8. 50% deposit is required upon order 9. Deposits are non-refundable 10. Delivery: 3-4 weeks on repeat orders and products which are familiar unless otherwise formerly stated in Order Confirmation. 11. Any newly developed products or products from new customers are subject to an R&D process to ensure that the tooling and equipment used by Rootree can accommodate the packing of this product. Rootree is not responsible or liable for any delays in delivery which occur due to this reason where new tooling, new configuration or new processes are required to be developed for the said product to be packed.